Remember when the U.S. Postal Service (USPS) conjured up images of disgruntled employees engaging in workplace violence? Those days of incidents, often sparked by employee discontent over unresolved labor grievances and employment-related complaints, are apparently over. The USPS has learned from the violent incidents of the 1980s and is now considered a go-to source for federal agencies seeking timely and well-executed internal investigations.
I was surprised to learn from Federal News Radio that the USPS now handles roughly 60 percent of all federal Equal Employment Opportunity (EEO) complaints through inter-agency agreements. How has it gone from a back log of 4,000 EEO cases to a trusted source for handling internal complaints? Simply put, the USPS has applied tried and true best practices for conducting internal investigations.